IT Technician

• Provide first- and second-level technical support for hardware, software, and network issues
• Install, configure, troubleshoot and maintain desktops, laptops, printers, network devices, CCTV, and other office IT equipment
• Respond to user-reported problems in a timely and effective manner using the Jira ticketing system
• Manage user devices using the device management tool – Intune
• Manage user accounts, access rights, and permissions in Azure AD, O365, and other systems
• Physical network, device installation, and maintenance-related tasks (cable patching, device installation, configuration)
• Maintain knowledge base for use of IT services, software, and equipment.
• Perform IT equipment purchases according to internal procedures
• Keep and update the inventory of all IT equipment and software licenses using the asset register
• Coordinate repairs and maintenance with vendors when necessary.
• Participating in security investigations and compliance reviews, as requested by internal or external auditors
• Participating in IT-related projects such as system upgrades, migrations, or rollouts
• Provide training or documentation to end users when rolling out new technologies
• Provide one-on-one or group training sessions on company systems and tools

• 2+ years’ experience in a similar IT support or officer role
• Knowledge of Windows environments, networking, and security fundamentals
• Experience in workstation management, antivirus software, file sharing/collaboration, e-mail, and directory services
• Experience in installation and maintenance of IT infrastructure and equipment – cabling, racking
• Experience in purchasing IT hardware and software
• Knowledge of managing IT asset inventory
• Fundamental knowledge of physical security principles
• Experience managing and maintaining physical security systems (biometric access control, CCTV) preferred
• Analytical mind with strong conceptual and problem-solving skills
• Ability to work independently and as part of a team
• Exceptional interpersonal and communication skills
• Hard working, a competence in prioritizing, and working with little supervision

We offer an inclusive and collaborative environment, where your ideas and input are valued. You will play a key role in building and supporting a strong, compliant, and engaged workforce that drives our business forward.

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country IT practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)

We offer the following benefits:

• A 100% contribution to a pension fund
• A medical aid

Disclaimer

MosebetsiHub is a career platform, not an employer. We curate and share verified job listings from companies in Lesotho and beyond. All logos, trademarks, and related media belong to their respective owners and are used solely for informational and promotional purposes.