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We are looking for the following skill: Collections and Recoveries Supervisor – Reconciliation
Contract Type: Permanent
Main Purpose of the Collections and Recoveries Supervisor
- To be responsible for contacting delinquent Employer MOUs to negotiate acceptable repayment plans via telephone, letters, and directly in the field.
- To be responsible for ensuring that all deductions received from government departments, pension funds, or payroll administrators are accurately matched, allocated, and reconciled against customer loan accounts.
- To ensure that payments deducted at source are received in full, allocated correctly, and that any discrepancies are identified and resolved promptly to minimize arrears and financial losses.
- Liaise with employers, payroll offices and government departments regarding payment discrepancies.
- Resolve queries relating to deduction and remittances.
- Maintain strong relationships with payroll contacts
- Produce reconciliation reports and exception reports.
- Report on Collection efficiency and deduction variances
- Prepare management on outstanding reconciliation.
- Ensure compliance with internal controls and regulatory requirements. Maintain accurate records and audit trails.
- Support internal and external audits.
- To be responsible for managing loan repayments or other deductions that are collected directly from a customer’s salary, pension, or other income source before the funds are paid to the individual.
- To drive the implementation of productive and effective recoveries processes and systems by ensuring the approach maximizes recoveries, write-off management, blacklisting of accounts, and managing arrears recoveries.
- To drive and achieve desired results by organizing, motivating the Collections & Recoveries team.
- Investigate reconciliation variances
- Ensure timely resolution of unreconciled items.
- Escalate aged or material Exceptions
- Monitor outstanding reconciliation until closure.
- Verify that all customer repayments are correctly allocated
- Ensure third-party collections are accurately posted
- Monitor suspense and unapplied payments.
Position Requirements
Education
- Bachelor’s degree in Risk Management, Finance, Business, Economics.
Experience
- At least 5 years’ experience in collections within Financial Services. Alternatively, 5 years’ experience in customer service. Experience in Leadership/Managerial role will be an added advantage.
Knowledge
- Understanding of the business drivers and the Strategic direction for Letshego Financial Services Lesotho.
- Knowledge of Risk Management and Best Practices for Strategy implementation.
- Hands-on Experience on all Collections & Recoveries capabilities in terms of System, People skills and Processes.
- Awareness of current industry threats, trends, technologies and issues that potentially affect organization’s business.
Skills
- Ability to communicate at all levels.
- Ability to come up with new ideas and a fresh respective.
- Planning & Organising.
- Ability to deliver results and meeting customer (internal and external) expectations.
- Ability to manage performance and to communicate with impact.
- Demonstrate good leadership skills.
- Ability to come up with new ideas and fresh perspective.
- Ability to deliver results and meeting customer (internal and external) expectations.
How to Apply?
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae and copies of educational certificates to: ls.recruitment@letshego.com or hand deliver at Executive Building, Opposite LPPA along Pioneer Road, Maseru, Lesotho on or before 25th August 2026 at 1700hrs.
External Disclaimer
Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.
Internal Disclaimer
MosebetsiHub is a career platform, not an employer. We curate and share verified job listings from companies in Lesotho and beyond. All logos, trademarks, and related media belong to their respective owners and are used solely for informational and promotional purposes.
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